Eurostar AI Chatbot Vulnerabilities Reveal Risks of Generative Customer Service
Security weaknesses uncovered in Eurostar’s AI-powered customer service chatbot illustrate how rapidly deploying generative AI without mature cybersecurity controls and incident response processes can create serious technical and reputational risk. Eurostar, High-Speed Rail and Digital Customer Experience Eurostar Group operates a network of high-speed trains connecting the United Kingdom with continental Europe via the Channel … Read more